Account and licence terms

Your account

You must be aged 16 or over to create a HeySnapMe account. Use an email address you control and keep access to it secure. Your account and licence are for your own use, with up to two connected Macs.

Use Connect in the Mac app to sign in through the browser and restore access. Creating another account or reinstalling does not entitle you to repeated free trials. Read our privacy notice for how accounts, devices and payments are handled.

30 days free, then one US$19.99 payment

New trials begin when card setup is successfully confirmed. You authorise one automatic US$19.99 lifetime payment after 30 days, with the exact payment time shown in your account. There is no purchase charge at signup and no monthly or annual renewal.

The trial and payment terms explain consent, reminders, cancellation and payment recovery. Cancel automatic payment in your account before the displayed time to pay nothing. Signing out or uninstalling does not cancel payment. Existing trials retain their original dates and have no automatic payment without a new agreement.

Successful payment gives lifetime access and future HeySnapMe app updates. Every purchase includes a 14-day full money-back guarantee starting when payment succeeds, even after you connect a Mac or use the app. After those 14 days, payments are not refundable, except where the law requires.

Connected Macs and offline access

You may stay signed in on two Macs. To connect a third, remove an existing Mac in your account after identity verification. Connecting another Mac does not restart your trial.

Initial activation needs an internet connection. Thereafter, a verified Mac can work offline for up to seven days, capped at trial expiry. Access renews in the background. A removed Mac loses access at its next online check or when that allowance expires.

Expired or revoked access blocks new protected captures, recordings and editing. Saved captures remain available to browse, copy and export. A recording or editor opened with valid access can finish and save. A full refund revokes the purchased licence; a payment dispute can suspend access while it is resolved.

Your captures and help

You control your local captures and choose what to export or share. Only capture content you are permitted to capture and respect other people's privacy. Keep backups of files you need.

For account or app help, contact support@heysnapme.com. For payments and refunds, use billing@heysnapme.com. We can review an incorrect access decision.

Who supplies HeySnapMe

Unity Bridge Solutions Ltd, company 17080819, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom.

These terms and the refund guarantee do not limit your statutory rights, including remedies for faulty, misdescribed or undelivered digital content. Changes to published terms do not silently change an existing payment authorisation.